Official Guide: How to Claim Your RETRUE Manufacturer Warranty

How to Claim Your Warranty (3-Step Troubleshooting Guide)

If you encounter any issues, our troubleshooting guide and support team are here to help.

Step 1: Provide Your Proof of Purchase

To initiate a claim, you must provide a valid proof of purchase. This includes your Order ID from any of our five official platforms listed above.

Step 2: Contact Our Central Support

Send an email to contact@retrue.com with your order details and a brief description (photos or videos) of the issue. This centralized system ensures your request is handled by our experts regardless of where you bought the item.

Step 3: Fast Resolution

Our team will review your case. If the issue is covered under our warranty policy, we will provide a repair, replacement, or refund to resolve the matter promptly.

FAQ: Quick Answers to Your Questions

Q: Does the warranty cover all RETRUE platforms? A: Yes. As long as you purchase from our Authorized Online Channels (Website, Amazon, eBay, Walmart, or TikTok), you are fully covered.

Q: What information do I need for a warranty claim? A: You will need your proof of purchase (Order ID) and the product's serial number if applicable.

Q: Where can I find the full terms of service? A: For detailed information on what is covered, please visit our official Warranty & Return Policy page.

Q: I bought a RETRUE product from an unauthorized eBay seller. Am I covered? A: No. To protect our customers, our manufacturer warranty only applies to purchases made through official, authorized stores.