RETRUE Help Center | Truck Tech & Towing Support

Orders may be canceled for a full refund without cancellation fees within 1 hour after the order is placed. Contact support@retrue.com within this period. After 1 hour, the order can no longer be canceled; eligible items may be returned after delivery under our Return, Refund & Cancellation Policy.

Orders may be canceled due to stock limits or system checks. In some cases, orders suspected of resale or duplication may be restricted. You may be contacted if any changes occur.

We accept secure payment methods such as major credit cards. Payment options are shown at checkout. All transactions are processed securely through encrypted systems.

RETRUE provides a recommended retail price, but authorized sellers may set their own pricing. Differences may occur due to logistics, costs, or regional factors. This is normal across different sales channels.

Yes, once your order is placed successfully, a confirmation email will be sent. This includes your order details and reference number. If you don’t see it, check your spam folder.

Changes are only possible before your order is processed. Please contact support as soon as possible. Once the order is shipped, modifications are no longer available.

For eligible orders within our supported U.S. delivery area, shipping is free on orders of $59 or more and $10 per order below $59. Any applicable sales tax and the final order total are shown at checkout before payment.

Shop official for exclusive engineering support and premium flexibility. Our experts are on standby to guide your installation, while our enhanced return policy offers you total peace of mind

Prices may change over time, but your confirmed order will follow the price at checkout. Future price updates do not affect completed purchases.

Please contact us immediately if you entered incorrect details. We may be able to update your order before processing. Once shipped, changes cannot be made.

Most eligible orders are processed within 1–2 business days. Estimated transit time is 3–7 business days after shipment. These are estimates, not guaranteed delivery dates; the carrier, destination, weather, and holidays may affect timing.

After your order ships, check your shipping confirmation email for the tracking number or carrier link. Tracking may take up to 24 hours to activate and approximately 48–72 hours to fully update. If it has not updated after 72 hours, contact support@retrue.com with your order number.

Tracking updates may be delayed depending on the carrier. Some logistics providers update less frequently. Please allow up to 72 hours before checking again.

RETRUE currently ships eligible website orders only to the 48 contiguous U.S. states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, Canada, or other international destinations. See our Shipping Policy for the supported delivery area.

For eligible orders shipped within the 48 contiguous U.S. states and Washington, D.C., orders of $59 or more qualify for free shipping. Orders below $59 have a $10 shipping charge per order. The final total is shown at checkout.

Delivery can be delayed by severe weather, holidays, carrier network issues, high shipping volume, or incorrect shipping details. If your package appears significantly delayed, contact support@retrue.com with your order number so we can review the tracking information.

If your order exceeds the expected delivery time, please contact us. We will check with the carrier and assist you. Delays are usually resolved with tracking support.

You can change your address before your order is shipped. Please contact us as soon as possible. Once shipped, changes are not possible.

Our website currently supports domestic shipments within the 48 contiguous U.S. states and Washington, D.C. Customs duties and international import fees generally do not apply to eligible orders in this delivery area. Any applicable sales tax is shown at checkout.

If tracking is not working, contact our support team. We will investigate the issue with the carrier. Most tracking problems can be resolved quickly.

You can request a return within 30 days of receiving your item. Requests must be submitted before the deadline. Late requests will not be accepted.

Items must be unused, in original condition, and include packaging and tags. Proof of purchase is required. Unauthorized returns will not be accepted.

Please contact us via email with your order number and product photos. Our team will review your request. Approved returns will receive instructions.

Refunds are processed after inspection of returned items. Once approved, they are issued within a few working days. Timing may depend on your payment provider.

If the return is due to product issues, we cover the cost. If it’s due to customer preference, the customer pays. Conditions depend on the reason for return.

Items clearly marked Final Sale before purchase are not eligible for returns for personal reasons. Other sale-priced or promotional items may be returned when they meet our standard return conditions. This does not affect support for defective, damaged, or incorrectly shipped items.

If your item arrives damaged, contact us immediately with proof. We will assess the issue and provide a solution. This may include replacement or refund.

The warranty covers defects in materials or workmanship under normal use. Solutions may include repair, replacement, or refund. Coverage applies to the original purchaser.

Damage from misuse, accidents, or improper installation is not covered. Normal wear and environmental damage are also excluded. Additional limitations may apply.

Submit proof of purchase and photos or videos of the issue. Our team will evaluate your claim. Approval depends on warranty conditions.

We strive to provide reliable products, but we cannot guarantee they will meet every expectation. Performance may vary depending on usage. Please review product details before purchase.

We aim to display products as accurately as possible. However, colors may vary due to screen settings. This does not affect product performance.

Products must be used in compliance with applicable laws. Misuse or illegal use is strictly prohibited. Improper use may void warranty.

Some items may have limited availability. Stock may change without notice. Orders are subject to availability at the time of purchase.

Yes, products may be discontinued at any time. This decision is made at our discretion. Availability is not guaranteed.

Product descriptions are provided for general information. They may not always be complete or fully up to date. Customers should review details carefully.

Information on the site is for reference only. It should not be the sole basis for decisions. Users should verify important details independently.

We reserve the right to correct errors or inaccuracies at any time. This may include product descriptions or pricing. Orders may be affected if corrections are required.

Yes, some products may not be available in certain regions. Sales may be limited based on location. Availability depends on logistics and regulations.

Yes, we provide customer support and technical assistance. You can contact us for help with product issues. Our team will guide you through solutions.